Last updated 6 November 2026 (receipts on an invoice’s lines)
These terms are between Odisal Ltd, a company registered in England and Wales with number 17500421, whose registered office is 58 Penrhyn Gardens, Kingston upon Thames, KT1 2EG (“Odisal”, “we”, “us”), and the business that uses Invoicing (“the Customer”, “you”). You can reach us at info@odisal.com.
The person who accepts these terms for a business confirms that they are authorised to bind it. These terms apply from the first time anyone from your business signs in, or from when you choose a plan, whichever is earlier.
The data processing agreement forms part of these terms. Where the two conflict on how personal data is handled, the data processing agreement wins.
The Service lets a business raise, issue, send and keep quotes and invoices, record payments, and see what it is owed. It is for business use only. It is not offered to consumers, and you confirm you are using it for the purposes of your trade, business or profession.
You can open an account for your business yourself, from our sign-in page, or be given access by an owner of a business already using the Service.
We may improve or change the Service. We will not remove a feature you rely on in a way that materially reduces what the Service does for you without giving you at least 30 days’ notice, unless the law or a security risk requires us to act sooner.
Customer Data belongs to you. You give us the right to host, copy, transmit, display and back up Customer Data only as needed to provide the Service to you, to keep it secure, and to meet our legal obligations. We do not use Customer Data for any other purpose: not for advertising, not for analytics, not to train any model, and not to sell or share with anyone.
You are responsible for the Customer Data you enter: that it is accurate, that you are entitled to use it (including logos, fonts and images you upload), and that you have a lawful basis for any personal data in it. You must not enter special category personal data (such as health information) unless it is genuinely needed on an invoice and you have a lawful basis for it.
You can export your data at any time from Settings (a full backup file, and CSV exports for spreadsheets and accountants).
When you share an issued invoice or quote, the Service creates a Client Link. Anyone who has the link can open that one document, without signing in. Each link is long and random, covers one document, and can be withdrawn at any time from the invoice’s menu, after which it stops working. A link stops working if the document is deleted.
You decide who receives a Client Link, and you are responsible for sending it to the right person. The page behind a link shows only what is printed on the document itself, and any receipts you attached to its lines, which anyone with the link can open and download. Receipts are attached while the document is a draft and fixed once it is issued, so check them before you issue it.
Card payments. If you connect a Stripe account in the Service’s settings, a Client Link for an issued invoice with a balance outstanding offers your client Pay now. Your client pays on Stripe’s own page, and the payment is made to your Stripe account, under your own agreement with Stripe. Stripe’s fees, refunds, disputes and chargebacks are between you and Stripe. We never receive or hold the money, and never see card details; when Stripe tells us a payment has succeeded, the Service records it against the invoice.
We do not charge a fee on card payments. If we introduce one, we will give you at least 30 days’ notice, and you may stop offering card payments before it applies. You can stop offering card payments at any time from the same settings. That does not close or change your Stripe account, which is yours.
If you send an invoice, quote, reminder or receipt through the Service, it goes from your business’s name, with replies to your business’s email address, and you are the sender. You are responsible for its contents, and for having a proper reason to email the person you send it to — which, for your own client and your own invoice, you ordinarily will.
Reminders go only if you choose them: in Settings, or by leaving them on when we show you the switch as you send an invoice. Receipts go only if you switch them on. Both stop when you switch them off. Do not use the Service to send anything other than your own invoices and what concerns them.
We pass your emails to our email provider promptly but cannot guarantee that any email arrives, or arrives on time. Do not rely on a reminder alone to collect a debt. If an address bounces, or its owner marks an email as spam, the Service stops writing to it.
You must not, and must make sure your Authorised Users do not:
We may suspend access, for one user or for your business, where we reasonably believe this clause has been broken or that suspension is needed to protect the Service, other customers or the data in it. We will tell you why, and restore access once the issue is resolved.
We take the technical and organisational security measures set out in the data processing agreement. In summary: your data is kept in its own database, separate from every other customer’s; it is encrypted in transit; access is limited to the people you allow; and it is backed up every night, including to an encrypted copy held in a separate account in a different region.
We aim to keep the Service available at all times, but we do not guarantee uninterrupted or error-free operation, and there is no service level agreement unless we agree one with you in writing. Maintenance, hosting failures and the failures of third parties can all interrupt it. We will try to carry out planned maintenance at quiet times.
Keep your own records. The Service helps you produce and keep invoices; it is not your statutory accounting or VAT record. You remain responsible for keeping the records the law requires, for the accuracy of what you invoice, and for exporting your data regularly if you need a copy outside the Service.
The Service performs the arithmetic you configure (VAT rates, discounts, currency conversion, due dates) and reports what you have recorded. It does not give tax, legal or accounting advice, and does not check whether what you enter is correct or appropriate for you. Exchange rates come from a third-party source for convenience and are not warranted to be accurate for any purpose, including tax reporting. Automatic reminders are a convenience and are not legal notice, a demand under any statute, or advice about recovering a debt.
Plans. The service is offered on three plans, priced per month or per year:
| Plan | Monthly | Yearly | Includes |
|---|---|---|---|
| Solo | £8 | £72 | One business; one person |
| Team | £18 | £168 | Up to three businesses; up to three people in each; Tidy up+ |
| Business | £38 | £360 | Up to ten businesses; up to ten people in each; Tidy up+; priority support |
On every plan, one person you name as your accountant may also have view-only access to a business, free of charge. They do not count towards the people in the table.
Tidy up+ can be added to Solo for £2 a month or £20 a year. Odisal Ltd is not registered for VAT, so no VAT is added to these prices.
Free trial. A new account has a free trial of 30 days with everything in the Team plan. No card is needed for the trial, and you are not charged when it ends: if you have not chosen a plan by then, your account becomes read only (below) until you do. If you choose a plan during the trial, the first payment is taken when the trial ends.
Launch offer. If you choose a plan on or before 31 March 2027, you pay half the price for your first 12 months, after which the normal price applies.
Payment. Payment is taken in advance, by card or by Direct Debit, through Stripe, at the start of each month or year, and renews automatically until you cancel. Card and bank details are entered into Stripe’s own fields and never reach us. A Direct Debit is collected under a mandate you give Stripe when you choose your plan, protected by the Direct Debit Guarantee; the first collection can take up to seven working days, and your plan works meanwhile. If a payment fails, Stripe will try again over the following days and your account keeps working meanwhile; if it still cannot be taken, your account becomes read only.
Changing or cancelling. You can change plan at any time from Settings → Plan & billing. Moving to a dearer plan, or adding Tidy up+, is charged for the rest of the current period only, and the exact amount is shown before you confirm; moving to a cheaper plan leaves a credit against your next payment. You can cancel at any time from the same place, which takes you to Stripe’s billing page. Cancelling stops the next payment; your plan continues until the end of the period already paid for, and then your account becomes read only. We do not refund part of a period already paid for.
Read only. An account without a working plan is read only: every invoice, quote and client can still be opened, printed, exported and backed up, but nothing new can be created, issued or sent, and automatic reminders stop. Nothing is deleted because a plan has ended. Choosing a plan makes the account work again straight away.
Over a plan’s limits. If you move to a plan that covers fewer businesses than you have, your oldest businesses stay working up to the new plan’s number and the rest become read only.
Priority support. On the Business plan we aim to answer support emails on the same working day (Monday to Friday, UK time, excluding bank holidays).
Price changes. We may change our prices. We will tell you at least 30 days before a new price applies to you, and you can cancel before it does.
Accounts arranged with us directly. Where we have agreed other terms with you in writing, including accounts we provide free of charge, those terms apply instead of this clause.
We own the Service, its software and its design, including the document layouts it produces. You may use the Service for your business while these terms are in force. You own Customer Data, including your name, logo and branding, and the documents the Service generates from them are yours to use as you wish.
If you send us suggestions, we may use them to improve the Service without any obligation to you.
13.1 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.
13.2 Subject to 13.1, neither party is liable to the other, whether in contract, tort (including negligence) or otherwise, for loss of profit, revenue, business, contracts or goodwill, or for any indirect or consequential loss.
13.3 Subject to 13.1, if Customer Data is lost or damaged through our fault, our obligation is to use reasonable efforts to restore it from the most recent backup available to us.
13.4 Subject to 13.1, each party’s total liability to the other arising out of or in connection with these terms and the data processing agreement in any period of 12 months is limited to the greater of (a) the fees you paid us in that period and (b) £1,000. This does not limit your obligation to pay fees that are due.
13.5 The Service is provided with reasonable skill and care. All other warranties, conditions and terms implied by law are excluded to the extent the law allows.
14.1 You will compensate us for any loss, damages and reasonable costs we incur as a result of a claim by a third party that Customer Data (including any logo, font or image you upload) infringes that party’s rights, or that you used the Service in breach of clause 8.
14.2 We will compensate you for any loss, damages and reasonable costs you incur as a result of a claim by a third party that the Service itself (not Customer Data) infringes that party’s intellectual property rights in the United Kingdom.
14.3 The party facing a claim will tell the other promptly, let it take part in dealing with the claim, and not settle it without the other’s agreement, which will not be unreasonably withheld. This clause is subject to clause 13.
Each party will keep confidential the other’s non-public business information that it receives in connection with the Service, and use it only for the purposes of these terms. This does not apply to information that is or becomes public other than through a breach of this clause, that the receiving party already had or develops independently, or that the law, a court or a regulator requires to be disclosed. This clause continues for three years after these terms end.
16.1 You may stop using the Service and end these terms at any time, by deleting your account in Settings, under Your account, or by telling us at info@odisal.com. Deleting your account ends any plan straight away. Nothing more is charged, and what was already paid for the current period is not refunded.
16.2 We may end these terms on at least 30 days’ written notice, or immediately if you seriously breach them and, where the breach can be put right, do not put it right within 14 days of our asking, or if you become insolvent. If we end them without cause, we will refund any fees paid for the period after they end.
16.3 An account that has been read only for 12 months because no plan was chosen may be closed and its data deleted. We will email you at least 30 days before, and you can export everything, or choose a plan, until then.
16.4 When these terms end:
16.5 Clauses 5 (as to deletion and export), 12, 13, 14, 15 and 18 continue after these terms end.
17.1 We may change these terms. We will tell you of a material change at least 30 days before it takes effect. If you do not accept it, you may end these terms under 16.1 before it applies. The date at the top of this page shows which version is current.
17.2 Neither party may transfer these terms without the other’s written agreement, which will not be unreasonably withheld, except that we may transfer them, with the data processing agreement, to a company that takes over the Service, on notice to you and without reducing your rights.